Credits, Payments & Refunds Policy

1. What credits are

• 1 credit = ৳1. Credits are used to download (export) deeds; the current fee is 50 credits per download.
• A new account receives 100 trial credits. These have no cash value and cannot be transferred; if abuse is found we may adjust or cancel them.
• Credits are not cash or e-money and cannot be exchanged for money.
• Every transaction appears in the ledger on your Billing page.

2. Buying credits (bKash)

• Current packages: ৳200 / ৳500 / ৳1000 / ৳2000. Prices may change; what the app shows when you buy applies.
• Use Send Money to the bKash number on the Billing page, then submit the TrxID and the number you sent from in the form.
• We verify against what bKash actually received; once verified, credits are added. You are credited for the amount that actually arrived — if it differs from the amount claimed, the actual amount is used.
• A wrong number, wrong TrxID or false submission will not be credited. The same TrxID cannot be used twice.
• If you sent money to a wrong number, you must contact bKash to recover it; we will help where we can.

3. When you are charged, and when not

• A failed export is not charged. Credits are deducted only after the file has been built successfully. If building fails, nothing is deducted.
• Re-downloading the same deed within 30 minutes is free — no extra charge if a download did not arrive or you retry. A fresh export after that costs the fee again.
• With no credit balance an export will not run; top up first.

4. Refunds and expiry

• Credits are non-refundable and do not expire — credits you bought or received stay while your account is open.
• Unused credits are not refunded if you close or delete your account, nor if we close it for breach of the terms.
• Exceptions: where we deduct credits in error and you do not receive the file, where one payment is credited fewer times than it should be, or where you sent more than intended, we will restore, adjust the credits or — where appropriate — refund the money.
• Nothing here limits any consumer rights you have under applicable law.

5. If something goes wrong

For credits deducted wrongly or not added, tell us at contact@mollahsit.com within 7 days of the problem, with the TrxID or deed number. We will check the billing ledger and resolve it.

6. Rewards and admin adjustments

Rewards from the Feedback Program and other adjustments we make are added as credits, not cash, and the same rules apply.